Money Back Guarantee
We want you to be totally satisfied with your purchase from BelowTheKnee.Com which is why we offer a 30-day money back guarantee on all of our clothing. If you are dissatisfied with your purchase for any reason, simply contact us within 30 days of the date of purchase. If we cannot resolve the problem, we will gladly give you instructions on how to proceed with a return. Please see our return policy for details about returning merchandise.

If you have any additional questions, please feel free to email us at customerservice@belowtheknee.com

Payment by Mail
To order by mail, please send a cashier's check or money order made payable to “Below the Knee, LLC" and send to:

Below the Knee, LLC
48 Bel-Aire Drive
Stamford, CT 06905

Be sure to add the appropriate shipping charges to all ordered items. If you are unsure of what the grand total for your order should be, just add all items that you wish to purchase to the shopping cart and proceed to checkout. The shopping cart system will automatically add up the total order, including shipping. If you live in Connecticut, please be sure to add 6% sales tax to any item priced over $50.

Along with your payment, please include the following information on a separate piece of paper:
1. Your name
2. Your shipping address
3. Your phone number
4. Your e-mail address
5. Names and sizes of items that you wish to purchase (please include color choice, if applicable)

Once we receive your payment, you will be notified via email and we will then process your order. Orders are typically shipped within 48 hours after receiving payment.

If you have any questions, please email us at customerservice@belowtheknee.com.

Return Policy
Before returning any items, please call or email us for instructions and a Return Authorization. Upon arrival of the returned item(s), a refund will be issued for the cost of the item(s), but not including any shipping charges. Customer will be responsible for return shipping charges.

We will credit 100% on unworn merchandise that is returned in new condition. We cannot accept returns for items that have been damaged in any way, unless the damage is due to a flaw in the product itself. We can not accept returns for items that have been worn, soiled, or washed.

If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount of the order.

All returns must be authorized within 30 calendar days from the date of purchase.

Damaged shipments must be reported to the carrier within five days of receipt.

Important: We cannot assume responsibility for items that are lost in the mail when being returned. Therefore, please be sure to properly insure your package(s). FedEx and UPS including tracking and insurance (although you may want to purchase more insurance). The US Postal Service does not include tracking or insurance, so we advise that you purchase it at a nominal fee.

If you would like to return or exchange your order and you meet the criteria outlined above, please email us at returns@belowtheknee.com.

If you have any additional questions, please feel free to email us at customerservice@belowtheknee.com

Shipping
Shipping Charges are determined by the value of your order.
Your business is important to us.  To allow your orders to arrive safely and efficiently, all orders within the United States will be mailed 2-3 day Priority Mail through the United States Postal Service.  They will have a tracking number which allows us to trace the location of your order.  Shipping charges will be determined by the value of the order placed as indicated below:

Most orders will be mailed out within 2 days of ordering and received within 2 days of shipping!
We are committed to getting your order to you quickly.  Therefore, all orders are sent Priority Mail through the United States Postal Service.  Your order can be expected to arrive 2-3 days from the time of shipping.

Questions?
If you have any additional questions, please feel free to email us at customerservice@belowtheknee.com

Privacy and Security Policy
Belowtheknee.com is committed to maintaining your confidence and trust and accordingly maintains the following privacy policy to protect any personal information you provide online.

It is our policy that your personal information, such as your name, postal address, email address, and telephone number is private and confidential. This information will be used only to make sure that your order gets delivered to you in the timeliest manner possible. We will never provide or sell personal information to third parties.

All online transactions through our website are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form and you press the purchase button, your information goes through a highly secure encryption process which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention. As surprising as it may seem, this process is considerably safer than turning your credit card over to a waiter in a restaurant. If you still feel uncomfortable about entering your credit card information online, we would be more than happy to process your order over the phone. Simply call us at and one of our sales associates can help you out right away.

If you have any additional questions, please feel free to email us at customerservice@belowtheknee.com

International Orders
We ship orders internationally but shipping charges are calculated based on the weight and destination of the items. Also, some international orders may be subject to additional fees (customs, duties, brokerage fees, taxes, etc.), which are the customer's responsibility above and beyond the price paid to BelowTheKnee.Com

We will accept returns for international orders. However, all fees associated with returning the item into the possession of Below the Knee, is the responsibility of the customer. We will not refund any money until the item actually arrives at our warehouse. Any delays or problems due to distance or customs is not the responsibility of Below The Knee.

To find out about placing an international order, please email us at customerservice@belowtheknee.com with a description of what products you would like to order (so that we can calculate the weight) and your shipping address. We can then respond with a total shipping cost, as well as instructions for placing your international order.

Questions
For questions about policies, such as shipping, security, our guarantee, and more, please refer to our policies page. Otherwise, please feel free to email us at customerservice@belowtheknee.com or fill out the form below.

Wish List
If you would like us to carry something that you do not currently see on our site, we want to know. Please e-mail us your wish list at customerservice@belowtheknee.com or fill out the form below.

Order Status
To check on an order, please email us at customerservice@belowtheknee.com or fill out the form below. Please be sure to include as much of the following information to help us locate your order: order number, order date, and/or name on the order.

Problems with an Order
If you are having problems with an order that you received or are missing a part of your order, please email us at customerservice@belowtheknee.com or fill out the form below.

Returns, Exchanges, or Cancellations
Please see our return policy for more information.

Mail-in Payment Instructions
Please see our mail-in payment instructions for more information.

Sales Questions
Fill out the form below or email us at sales@belowtheknee.com.

Contact Us Form
When filling out the contact form, if you would like us to contact you, please include your email address and/or phone number. If you would like a call back, please include which time zone you are in and the best times to call.