Policies
We take
great pride in offering outstanding customer
service. If you have any questions about any
of our policies, please email us at
customerservice@belowtheknee.com
and we will respond promptly.
see policies details
Contact Us
We'd love to hear from you! Please contact
us with your questions, feedback, comments,
or suggestions.
Please be sure to contact the correct
department.
see contact us form
Money
Back Guarantee
We
stand behind our products with a money back
guarantee!
see money back
guarantee!
Payment
Methods
We gladly accept the following payment
methods:
- Online
payments with any major credit card
- Online
payments via PayPal
- Checks
(see our mail-in payment instructions)
see payment by
mail
Returns, Exchanges, or Cancellations
Please see our return policy for more
information.
see return policy
Shipping Charges are determined by the value of your order
see shipping
Hours
We are open from 8:00 - 5:00 EST Monday –
Thursday, and 8:00 – 3:00 EST Friday. During
this time, we will respond to all voice
mails and emails promptly. Due to high call
volume, you may find that the phone is busy
when you call, so please be sure to leave a
message, and we will call you back right
away.
Privacy
and Security
All credit transactions are 100% secure, and
we ensure your complete privacy. Please read
our privacy and security policy for complete
details.
see privacy and
security
International Orders
We ship international orders. Please refer
to our international orders page for more
information.
see international
orders
Wish
List
If you would like us to carry something that
you do not currently see on our site,
see wish list
Order
Status
To check on an order,
see order status
Problems
with an Order
If you are having problems with an order,
see problems with an
order
Questions Not Answered?
see questions
Sales
Questions and Phone Orders
see sales questions
and phone orders
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